StudioBuilder

Terms of service

Last updated 29 September 2026

These terms are an agreement between you and Steven Graham, trading as StudioBuilder (“we”, “us”), for the use of StudioBuilder. By creating an account you agree to them. If you sign up on behalf of a studio or business, you confirm you are allowed to accept these terms for it.

1. The service

StudioBuilder helps tattoo artists and studios manage enquiries, quotes, deposits, bookings, consent forms, client messages and related admin. We may improve and change features over time. If we remove something important you pay for, we will tell you first.

2. Your account

  • You must be at least 18 and running, or working in, a tattoo or similar business.
  • Keep your sign-in details safe. You are responsible for activity on your account and for the artists you invite to your studio.
  • Give us accurate information and keep it up to date.

3. Free trial, plans and payment

  • New accounts get a 14-day free trial. At the end of the trial you need to choose a plan to keep using StudioBuilder.
  • Plans are billed monthly in advance through Stripe, at the prices on our pricing page. Text messages beyond your plan's allowance are charged on your next bill.
  • You can cancel at any time. Your plan stays active until the end of the month you have paid for. We do not refund part-months.
  • We will give you at least 30 days' notice by email of any price change.
  • If a payment fails and is not fixed within 14 days, we may pause your account until it is.

4. Deposits and payments from your clients

Deposits and other payments from your clients are processed by Stripe and paid into your own connected Stripe account. By connecting Stripe you also agree to the Stripe Connected Account Agreement. You are responsible for your own deposit and refund policy, for handling refunds and disputes with your clients, and for any tax on your income. We do not hold your clients' money.

5. Messages you send

StudioBuilder sends emails and text messages to your clients on your behalf. You agree that:

  • you will only message people who have contacted you or who have agreed to hear from you;
  • you will only send marketing, such as waitlist announcements or offers, to people who have opted in, as the Privacy and Electronic Communications Regulations require, and you will not remove the unsubscribe links we add;
  • you will not use StudioBuilder to send spam, harassment, or anything unlawful, misleading or offensive.

We may pause messaging on an account that breaks these rules or receives a high number of complaints.

6. Your data and your clients' data

You own your data and your clients' data. You give us permission to store and process it only to provide StudioBuilder to you. You can export your clients and projects at any time.

For your clients' personal data, you are the controller and we are your processor. The data processing terms in section 7 apply, and form part of these terms. You are responsible for having a lawful basis to collect your clients' data, including explicit consent for any health information on consent forms, and for telling your clients how you use it.

7. Data processing terms

When we process personal data for you as your processor, we will:

  1. process it only on your documented instructions, which are these terms and your use of the app, unless the law requires otherwise;
  2. make sure anyone who can access it is bound by confidentiality;
  3. keep it secure with appropriate technical and organisational measures, as described in our privacy policy;
  4. use only the sub-processors listed in our privacy policy, bound by data protection terms at least as protective as these, and tell you before adding or replacing one so you can object;
  5. help you respond to requests from your clients to exercise their rights;
  6. help you meet your security, breach notification and data protection impact assessment obligations;
  7. tell you without undue delay after becoming aware of a personal data breach affecting your data;
  8. delete or return your data when you close your account, as described in our privacy policy, unless the law requires us to keep it; and
  9. give you the information you reasonably need to show these obligations are met.

8. Connected services

StudioBuilder works with Stripe, Google Calendar, Twilio and other services. Your use of them is also governed by their own terms. We are not responsible for outages or changes in those services, though we will work to limit the effect on you.

9. Acceptable use

Do not try to break, overload or get around the security of StudioBuilder, access another studio's data, copy or resell the service, or upload anything unlawful or that you do not have the right to use.

10. Our content and your branding

We own StudioBuilder, its software and design. You keep ownership of your name, logo, designs, photos and other content, and give us permission to display them where you choose to use them in StudioBuilder, such as your booking forms and profile page.

11. Availability

We aim to keep StudioBuilder running at all times but cannot promise it will never be interrupted, for example for maintenance or because of a problem with one of our providers.

12. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Otherwise, we are not liable for loss of profits, business, bookings or goodwill, or for indirect losses, and our total liability in any 12 months is limited to the fees you paid us in that period.

StudioBuilder is a tool. You remain responsible for your tattooing, your clients' safety, your consent and aftercare procedures, and meeting your local licensing rules.

13. Ending the agreement

You can close your account at any time. We may suspend or close an account that seriously or repeatedly breaks these terms, with notice where reasonable. After an account closes, we keep its data for 90 days so it can be exported, then delete it.

14. Changes to these terms

We may update these terms. We will email you at least 30 days before a significant change takes effect. If you do not agree, you can cancel before then.

15. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

16. Contact

Questions about these terms: legal@studiobuilder.io.