Help & guides
How can we help?
Getting set up, moving from another app, and answers to the questions we get asked most. Can't find it? Email us and a real person replies.
Getting started in six steps
- 1
Create your studio
Sign up with your email. You get 14 days with everything switched on, no card needed.
- 2
Add your name, logo and colours
Settings → Branding & link. This is what clients see on your forms, quotes, portal and emails.
- 3
Connect Stripe
Settings → Payments. Deposits and payments then go straight into your own account. Takes about five minutes.
- 4
Set your hours and connect Google Calendar
Settings → Working hours, then My details → Google Calendar, so clients only see times you're really free.
- 5
Check your booking form
Booking forms → edit the questions, add your own, and choose what happens with each answer.
- 6
Share your link
Put your booking link or link-in-bio page in your Instagram and TikTok bio, and send it in reply to DMs.
Switching to StudioBuilder
How do I bring my clients over?+
In the app, open Clients → Import → Import it yourself. Upload a spreadsheet or the export from your current app; we match the columns, show you a preview and check for duplicates before anything is added.
Can you move everything over for me?+
Yes, free on yearly plans. In the app, go to Clients → Import → Move me over, choose the app you're leaving and upload your export. We'll be in touch within 2 working days.
What about bookings I've already taken?+
Tell us about upcoming bookings and deposits already paid in your notes when you send your export, and we'll bring them over with the clients.
Bookings & payments
Where does the money go?+
Straight to your own Stripe account. Stripe charges its normal card fee and StudioBuilder takes nothing on top.
Can clients pay with Klarna?+
Yes, when they pay in full. Switch it on in Settings → Payments.
How do no-show fees work?+
Turn on card on file in Settings → Payments and set your notice period and fee. Clients agree to it when they pay their deposit, and you can charge the fee from the booking if they don't turn up.
Do clients need to download an app?+
No. Everything for clients (booking, paying, designs, forms, their portal) works in the browser on their phone.
Texts & messaging
Do I get my own number for texts?+
Yes. Apply in Settings → Messaging. UK mobile networks need to approve each business, which usually takes 1 to 3 working days. Your number is set up once you're on a paid plan.
How many texts are included?+
Solo includes 250 UK texts a month and Studio 750. Extra texts are 8p each. Email is unlimited.
What happens if a client replies STOP?+
They're opted out of marketing straight away. Booking messages like reminders aren't affected.
Your account & data
Can I cancel any time?+
Yes. Monthly plans have no contract and yearly plans simply don't renew. Cancel from Settings → Billing.
Who owns my client data?+
You do. You can download your client list from the Clients page whenever you like, including before you leave.
Where is my data kept?+
Your studio's database is hosted in Ireland. A few services we rely on, like card payments and email, process data elsewhere under UK data protection safeguards. Our privacy policy has the details.
Still stuck?
Send us a message and we'll get back to you, usually the same day.
Swap the DMs, spreadsheets and paper forms.
14 days free. No card needed to try it, and we'll help you move your clients over.